As a public relations expert, I’ll let you in on a little secret: you can do your own PR. But. And there’s a big but. I can also give you a whole bunch of reasons why you shouldn’t. The main one being that you’re not an...
If you’ve watched the news or picked up a newspaper in the last couple of months, you’ll be familiar with the tragic story of 11-month old Charlie Gard. The tot, who died on July 29, was born with a rare genetic disease, mitochondrial DNA depletion...
When you're thinking about investing in a product or service, what's the first thing you do? You probably ask your friends whether they've tried it, and if they have, whether they’d recommend it. You also probably do online research to see what others are saying about said product...
You can’t have failed to notice that the world has gone emoji mad over the past few years. Over five billion of the digital icons are sent every day on Messenger, which is an awful lot of see-no-evil monkeys and aubergines. They’re also emblazoned on...
Southern Rail has had a rough time of it PR-wise over the past couple of years. The rail operator has been under fire over constant delays, cancelled trains and industrial disputes, and it’s currently running a reduced service because of action by drivers from the ASLEF...
Whether it’s a football match or a concert at the O2 Arena, there’s nothing quite like a live event. Watching it on catch-up TV is okay, but you can’t beat the excitement of seeing it as it happens. For years, television stations have taken advantage of...
Blogging has come a long way since it first appeared on the scene in the late 1990s. Blogs, or Web Logs, were originally used as online diaries; a platform for people to share their personal thoughts, feelings and opinions with the world. Fast forward to...
Most people think PR is about words, which, to a certain extent it is. But when you flick through a newspaper or magazine, what catches your eye first? The words or the images? The images no doubt. This is because our brains are wired to...
It doesn’t matter how careful you are, how fantastic your customer service is, or how solid your reputation is; eventually, you’re going to encounter some criticism on social media. It might be a customer who’s unhappy with a product they ordered, someone nit-picking over a...
Unless you’ve been hiding under a rock for the past week, you’ll know that the NHS was crippled by the worst global ransomware cyberattack in history. Appointments were cancelled and ambulances diverted as more than 40 hospitals were infected with the aptly-named ‘WannaCry’ ransomware. Ransomware is...
